Request Account & Data Deletion

Developer: iYoza

To request permanent deletion of your iYoza account and associated personal data, follow the steps below.

How to request deletion

1. Email support@iyoza.app with the subject: Account deletion request.
2. Include the email address or phone number associated with your iYoza account and a brief confirmation that you want your account deleted.
3. We may ask for a short verification (e.g., a code sent to your registered email or phone) to confirm the request.
4. Alternatively, call +256762366231 during business hours to initiate the request.

What we delete

When you request deletion, we will permanently delete the following personal data linked to your account:

• Account profile (name, email, phone)
• Stored addresses and delivery preferences
• Order history, receipts, and order-related metadata (except where retention is required for legal/compliance)
• Location data associated with orders (pickup/delivery coordinates)

What we may retain

Some records may need to be retained for legal, tax, or fraud-prevention reasons. These retained records will be minimized and stored securely. Examples include:

• Financial transaction records required by law (e.g., payments)
• Data necessary to comply with legal obligations, resolve disputes, or detect abuse

Timing

We will acknowledge receipt of your deletion request within 5 business days and will begin deletion within 30 days. After deletion is completed, personal data described above will be removed from our active systems. Retained records required for legal/compliance purposes will be kept only as long as necessary and will be protected.

Contact

For questions about deletion or to follow up on a request, email support@iyoza.app or call +256762366231.

This page is provided by iYoza and meets Google Play requirements for a delete-account URL.