Question 1

What areas do you serve in Kampala?

Accepted Answer

We currently serve 15+ locations in Kampala including residential areas (Kampala Central, Kololo, Nakasero, Bugolobi, Ntinda, Bukoto, Kyanja, Kira) and major universities (Ndejje University, Makerere University, Kyambogo University, UCU, IUIU, Kampala University, Victoria University). We are continuously expanding to cover more areas.

Question 2

How long does it take to get my clothes back?

Accepted Answer

Our express delivery service ensures your clothes are returned within 24 hours. We also offer same-day delivery for urgent orders placed before 10 AM.

Question 3

Do you offer pickup and delivery?

Accepted Answer

Yes! We offer free pickup and delivery for orders above UGX 20,000. For smaller orders, a small delivery fee applies.

Question 4

How do you calculate pricing?

Accepted Answer

We charge by weight for regular laundry (UGX 10,000 per kg) and by item for dry cleaning and special services. You can see detailed pricing in the app.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Airtel), Visa/Mastercard, and cash on delivery. Mobile Money is the most convenient option.

Question 6

Are there any subscription plans?

Accepted Answer

Yes! We offer monthly and quarterly subscription plans with up to 20% savings. Subscribers also get priority booking and free pickup/delivery.

Question 7

What if my clothes are damaged?

Accepted Answer

We have a comprehensive insurance policy. If any item is damaged due to our negligence, we will replace it or provide full compensation based on the item's value.

Question 8

Do you handle delicate fabrics?

Accepted Answer

Absolutely! We specialize in delicate fabrics including silk, wool, cashmere, and designer clothing. Our experienced team uses appropriate cleaning methods for each fabric type.

Question 9

What cleaning products do you use?

Accepted Answer

We use eco-friendly, biodegradable detergents that are safe for sensitive skin. All our products are imported and meet international quality standards.

Question 10

How do I track my order?

Accepted Answer

You can track your order in real-time through the app. You'll receive notifications at each stage: pickup, processing, and delivery.

Question 11

Can I schedule pickup for later?

Accepted Answer

Yes! You can schedule pickup up to 7 days in advance. Choose your preferred date and time slot during booking.

Question 12

What if I need to cancel my order?

Accepted Answer

You can cancel your order free of charge if it hasn't been picked up yet. Once picked up, cancellation may incur a small processing fee.

Question 13

Do you offer dry cleaning?

Accepted Answer

Yes, we offer professional dry cleaning services for suits, dresses, coats, and other garments that require special care.

Question 14

Can you clean household items like curtains and bedding?

Accepted Answer

Absolutely! We clean curtains, bedsheets, comforters, pillows, and other household items. Large items may require special pickup arrangements.

Question 15

Do you provide ironing and folding services?

Accepted Answer

Yes! All our services include professional pressing and neat folding. We also offer premium packaging for special occasions.

Frequently asked questions